Search Results :
×Categories | Basic | Standard | Professional | Premier |
---|---|---|---|---|
Technical Support | Business hours access to Support Engineers via email | Business hours access to Support Engineers via email and GotoMeeting | Business hours access to Support Engineers via email and phone | 24x7 access to Support Engineers via email and dedicated account manager on phone |
Customer Service | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums |
Response Times | Within 24 hrs ( All Business Days) | Within 12 hrs ( All Business Days) | Within 12 hrs ( All days including weekends) | Within 8 hrs ( All days including weekends) |
Architecture Support | General guidance | General guidance | Architectural guidance based on best practices | Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by mminiorange technical specialists. |
Operations Support | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | ||
Third-Party Software Support | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | |
Proactive Guidance | Designated Technical Account Manager | |||
Launch Support | ||||
Training | miniOrange Engineering-led web seminars, on-demand training | miniOrange Engineering-led web seminars, on-demand training | ||
Pricing | $399/yr | $799/yr | $1499/yr | $1799/yr |