Support Plan
| Categories | Basic | Standard | Professional | Premier |
|---|---|---|---|---|
| Technical Support | Business hours access to Support Engineers via email | Business hours access to Support Engineers via email and GotoMeeting | Business hours access to Support Engineers via email and phone | 24x7 access to Support Engineers via email and dedicated account manager on phone |
| Customer Service | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums | 24x7 access to customer service, Self-help Resources,and support forums |
| Response Times | Within 24 hrs ( All Business Days) | Within 12 hrs ( All Business Days) | Within 12 hrs ( All days including weekends) | Within 8 hrs ( All days including weekends) |
| Architecture Support | General guidance | General guidance | Architectural guidance based on best practices | Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by mminiorange technical specialists. |
| Operations Support | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | ||
| Third-Party Software Support | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | |
| Proactive Guidance | Designated Technical Account Manager | |||
| Launch Support | ||||
| Training | miniOrange Engineering-led web seminars, on-demand training | miniOrange Engineering-led web seminars, on-demand training | ||
| Pricing | $399/yr | $799/yr | $1499/yr | $1799/yr |
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