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×miniOrange is dedicated to delivering excellent support to clients with customized 24/7 availability to fulfill their unique needs and requirements.
Our support processes guarantee quick response times and smooth assistance. Our dedicated team of engineers is available 24/7 to resolve any issues you encounter.
Each client is assigned a dedicated engineer who works closely with them to understand their business needs, implement solutions, and provide ongoing support to ensure smooth system operation.
| Basic | Standard | Professional | Premium | |
|---|---|---|---|---|
| Response Time | Within 24 hrs ( All Business Days) | Within 12 hrs ( All Business Days) | Within 6 hrs ( All days including weekends) | Within 3 hrs (All days including weekends) |
| Customer Support | EMAIL SUPPORT - 12*5 | EMAIL and ScreenShare Meeting Support - 12*5 | 24x7 access to Support Engineers via Email and Phone. | 24x7 access to Support Engineers via Email and Phone, Prioritized ticket and issue response. |
| Resources | 24x7 access to Self-help Resources, and Support forums | 24x7 access to Self-help Resources, and Support forums | 24x7 access to Self-help Resources, and Support forums | 24x7 access to Self-help Resources, and Support forums |
| Technical Support | - | 1 Support Engineer | 1 Dedicated Support Engineer | Dedicated Support Engineers and Phone Manager |
| Onboarding support | Initial User Onboarding Support | Initial User Onboarding Support, Initial Setup Support with Client’s application. | ||
| Training | -- | -- | -- | miniOrange Engineering-led On-Demand Training |
| Third-Party Software Support | -- | -- | -- | Interoperability & configuration guidance and troubleshooting |
| Architecture Support | -- | -- | -- | Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniOrange technical specialists. |
Our Other Identity & Access Management Products
